Solve a ticket

1. Open the ticket and click Status in the Properties panel.
2. Choose Solved.
3. ZippTicket asks you to confirm. Tick Don't email the customer if you want to skip the automatic "ticket solved" email for this ticket.
4. Click Solve ticket.

The ticket moves to Solved and leaves your open queue. Find it again under the Solved tab or Recently Solved. Solved tickets close automatically after the number of days your admin sets in Settings → General.