All your customer conversations. One inbox. AI that actually helps.
ZippTicket turns email, live chat, and social media into one organized support queue — with AI drafts grounded in your own knowledge base, so your team answers faster without sounding like a robot.
- Free 14-day trial on every plan
- No credit card required to start
- Import your history when you’re ready
Everything a small support team needs
Built as a Zendesk replacement for teams who want less setup, fewer add-ons, and AI that works out of the box.
Shared email inbox
Connect your support address — Outlook, Gmail, or your own domain — and every email becomes a trackable ticket with full conversation history.
Live chat widget
A lightweight chat widget for your website with business hours, holiday closures, and automatic escalation to email when nobody is online.
Instagram & Facebook
DMs, comments, and mentions land in the same queue as everything else. Reply from ZippTicket, escalate to a ticket when it gets complicated.
AI-drafted replies
Claude-powered drafts grounded in your knowledge base and thousands of your past resolved tickets — review, edit, send.
Knowledge base
A public help center your customers can search, and the same articles power your AI answers and agent suggestions.
Reports & SLAs
Response-time targets, agent performance, channel volume, and AI usage — know what your support is doing without spreadsheets.
Shopify integration
See the customer’s orders next to their ticket. No more tab-switching to answer "where is my package?"
Multiple brands
Run support for several brands or storefronts from one account, each with its own email addresses, ticket numbering, and branding.
Comment-to-DM automation, without another tool
Set keyword triggers on your Instagram posts and reels — anyone who comments “LINK” gets an instant DM with your link or a card carousel, plus an optional public reply. The same automation you'd get from LinkDM or Manychat, except every reply lands in your team's support inbox.
Explore Instagram automationAI that knows your business, not just the internet
ZippTicket embeds your knowledge base and resolved tickets, then drafts replies the way your team actually writes them. Agents review every draft before it goes out — or turn on auto-respond for the questions AI gets right every time.
Frequently asked questions
- What is ZippTicket?
- ZippTicket is a customer support helpdesk for small teams. It turns email, live chat, and Instagram & Facebook conversations into one shared ticket queue, with AI-drafted replies grounded in your own knowledge base and past resolved tickets.
- Which support channels does ZippTicket cover?
- Shared email inboxes (Gmail, Outlook, or your own domain), a live chat widget for your website, Instagram DMs, comments and mentions, and Facebook Messenger and page comments. Every channel lands in the same queue.
- Can ZippTicket automate Instagram comment replies and DMs?
- Yes. You can set keyword triggers on your Instagram posts and reels that automatically DM the commenter — with a text message or a card carousel with buttons — and optionally post a public reply. It works like LinkDM or Manychat, but the conversation continues inside your helpdesk.
- Is ZippTicket a Zendesk alternative?
- Yes. ZippTicket was built as a Zendesk replacement for small teams: tickets, SLAs, knowledge base, reports, and multi-brand support — with AI drafting and Instagram automation included instead of sold as add-ons.
- How does the AI work?
- ZippTicket embeds your knowledge base articles and resolved tickets, then drafts replies in your team’s voice using Claude. Agents review every draft before sending, or you can enable auto-respond for question types the AI answers reliably.
- How much does ZippTicket cost?
- There is a free plan for one agent, and every plan includes basic Instagram automation. Paid plans start at $39 per month (Starter), $89 per month (Professional, which adds AI auto-respond and Instagram automation Pro), and $199 per month (Business). Pro automation is also available as a $19/month add-on on Free and Starter. Every paid plan starts with a free 14-day trial, no credit card required.
Ready to tame your support inbox?
Set up takes minutes: connect your email, drop the chat widget on your site, and you're live.
Start your free trial