Set your business hours

Business hours tell ZippTicket when your team is working. SLA timers only count time while these hours are open.

1. Go to Settings → Business Hours and click Add Business Hours.
2. Enter a Name, for example Support hours, and choose your Timezone.
3. Under Weekly Schedule, set the opening and closing time for each working day. Use the toggle next to a day to mark it open or closed.
4. Under Holidays, add any whole days the team is off.
5. Click Add Business Hours.

The schedule is listed with its hours, holidays and the SLA policies that use it. You can create more than one schedule, for example for teams in different timezones.

Next: choose this schedule when you create an SLA policy. See Create an SLA policy.