Read the Reports dashboard

Open Reports in the left sidebar.

• Summary tiles: Total Tickets, Avg Response, Avg Resolution, CSAT Score and AI Resolution (the share of tickets resolved with AI).
• Period: click the period at the top right and choose the last 7, 30 or 90 days. Every chart updates to match.
• Ticket Volume Over Time: tickets created versus solved.
• Breakdowns by Channel, Status and Priority.
• CSAT Score Trend.
• Response & Resolution Time Distribution.
• Agent Performance: tickets handled, tickets solved, response and resolution times, and CSAT for each agent.

For a quick daily check, the Home dashboard shows today's open, pending and SLA-breached counts and a Needs attention list.