Connect your support email address

An email channel is the address your customers write to, such as support@yourcompany.com. Emails sent to it become tickets.

1. Go to Settings → Email (under Channels).
2. On the Channels tab, click Connect Gmail or Connect Outlook to link that mailbox directly. For any other address, click Add Channel.
3. If you chose Add Channel, fill in: - Channel Name: for example General Support. - Email Address: the address customers write to. - Highlight color: tickets from this inbox are tagged with this colour in the ticket list. Choose None to skip it. - Set as default channel: tick this for your main address. - Email Signature (HTML): a signature for replies sent from this channel.
4. Click Create Channel.

To keep an eye on your connected channels, open Settings → Channel Health.