Email and channels

Set your company email signature

  1. Go to Settings → Signature (under Account).
  2. Set the Default team name. It's shown to customers instead of an agent's name when the agent chooses to hide theirs, and it's used for automated emails.
  3. Enter a Company logo URL. The logo is shown above the signature at 36px tall (200px wide at most). For best results, use a PNG with a transparent background, 72–80px tall, under 50KB, at a public HTTPS address.
  4. Write the Company signature: phone, email, website, social links and so on.
  5. Click Save.

The company signature is added to all outgoing ticket emails and replaces personal and channel signatures. Replies on social channels (Instagram and Facebook) are never signed.

Watch the video guideSet up your accountAbout 10 minutes · 18 steps

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