Add the support widget to your website

The widget adds a support button to your website. Visitors can start a conversation, search your help articles or submit a request.

1. Go to Settings → Widget (under Channels).
2. Turn on Enable Widget.
3. Set the Position, the Primary Color and, if you like, an Avatar URL: the image shown in the widget header and launcher button. Leave it empty for the default icon.
4. Under Messages, set the greeting text.
5. Visitor Journey shows agents the pages a visitor viewed before and during a chat. Only page paths are recorded, never query strings.
6. Click Save Changes.
7. Scroll to Embed Code, copy the snippet, and paste it just before the closing </body> tag on every page where the widget should appear.

The Preview on the right updates as you change settings, so you can check the look before saving.